August Must-Reads newsletter went out early

Due to an error on our part, subscribers are received the August Must-Reads newsletter 7/23/24, rather than on the 8/16/24 publication date listed on the 2024 NextReads newsletter calendar. The error is limited to this particular newsletter issue; all other NextReads newsletters will become available and be published on schedule. We apologize for any inconvenience caused by this early publication.

Cover images not displaying in LibraryAware

Due to a global Microsoft issue we are not seeing cover images display in some cases in our products.  This is not a LibraryAware issue.  Microsoft has deployed a fix but residual issues are still being seen

LibraryAware Email Subscriber Lists

We value our relationship with your library and want to ensure that your email communications are effective, engaging, and well-received by your community members.

Recently, we’ve encountered challenges with email deliverability. When we investigated, we found that a high percentage of subscribers have not opened, clicked, viewed or otherwise engaged with emails being sent to them. This is impacting email outreach efforts by getting LibraryAware flagged as a questionable sender.

To improve deliverability, we have removed email addresses with obvious typos and graymail. Graymail are email subscribers who opted into your list or were added to a list by your library, and have received at least one email from your library in the last year, but have never opened or clicked on any of those emails.

In the near future, we will share a plan to help you re-engage your subscribers to anyone on your list in this category, asking if they'd like to be reactivated. 

Why are we doing this?

1. To improve the deliverability of your emails to ensure your messages reach the right audience.
2. To improve your open and click-thru rates and increase engagement.
3. To protect the sender reputation of your library.

Questions?  Please contact our Support Team at libraryaware@ebsco.com. 

Update on Performance Issues

On Wednesday (6/19) we received multiple reports from customers that there were performance issues in LibraryAware. Issues included:
1. Images not generating
2. PDFs not generating
3. Subscribers and interest groups not loading
4. Newsletter lists not loading
5. Metrics not loading
6. Trouble printing
7. Trouble sending test/scheduled email sends

All issues appear resolved at this time but we continue to monitor closely. If you have any questions or concerns please contact us at libraryaware@ebsco.com

Performance issues 

We are aware that some customers are experiencing an issue with LibraryAware. We are actively investigating and will provide updates here.   

Update on Performance

We are not seeing any notable performance issues in LibraryAware. If you notice issues please email us at libraryaware@ebsco.com to create a support ticket.

Performance issues in LibraryAware.com

We have reports of some content in LibraryAware not loading. Our developers are investigating. We apologize for any inconvenience.  Issues include:

1. User cannot get Drag&Drop Email editor to load.
2. Newsletter issues page not loading content
3.  Reports pages not loading
4. Delay in images loading in the image gallery for Drag&Drop print editor

Update on Performance

We are not seeing any notable performance issues in LibraryAware.  If you notice issues please email us at libraryaware@ebsco.com to create a support ticket.

Issues impacting the ability to post to Facebook from LibraryAware expect to be resolved today.  We thank you for your patience.

Update on metrics

Our development team has finished updating metrics from May 1 at noon EDT forward.  As noted in an earlier update, we will not be able to restore metrics data from Saturday, April 27, at 2 p.m. EDT through Wednesday, May 1, at noon EDT.  

Some customers are reporting not seeing up-to-date email metrics. We believe it's related to the intermittent performance issues from earlier this week. Thank you for your patience as our development team looks into this. 

We are still hearing of some intermittent issues with LibraryAware pages not loading or loading slowly. Please know we continue to investigate the root cause and will keep you updated. 

Some customers are experiencing intermittent issues with LibraryAware pages not loading or loading slowly. Refreshing the page and/or logging out and back in may help.  

On Friday (4/26) and Saturday (4/27) EBSCO experienced some back-end issues that impacted LibraryAware. We are happy to report that LibraryAware is back online. We are currently monitoring the situation. If you see any issues please contact us at libraryaware@ebsco.com.Thank you for your patience. We apologize for any inconvenience.   

The scheduled update completed successfully.

LibraryAware will be offline starting 7am Eastern Wednesday 3/13 for a software update

We've resolved the issue affecting your ability to save new drag & drop e-blasts.  If you have any issues please reach out at libraryaware@ebsco.com.

We have reports that users are sometimes having trouble saving in our Drag&Drop email editor. Our developers are working on a permanent fix and we apologize for any inconvenience. We strongly recommend you do an initial save before making ANY edits to your item. Some users have been able to work around the issue by clicking the "save" button a second time.

Some users reported experiencing intermittent slow loading of pages in LibraryAware, notably early morning on Mondays.  If you see slow performance, please write in to us at libraryaware@Ebsco.com

We have reports that users are sometimes having trouble saving in our Drag&Drop email editor. Our developers are investigating and we apologize for any inconvenience. Some users have been able to work around the issue by clicking the "save" button a second time.  

We have reviewed the new bulk email sender requirements from Gmail and Yahoo! and are already meeting or exceeding most of them. There are a couple of updates we need to make, namely the introduction of single-click unsubscribe, and development work is already underway. Work will be completed well before either provider begins enforcing their new requirements.  

A fix for the delay in metrics loading in LibraryAware has been deployed.  

There is still a delay in metrics loading in LibraryAware.  It is being worked as a top priority and we apologize for the inconvenience.

LibraryAware will be unavailable for about an hour Wed., Sept. 26 starting at 8:30 a.m. ET for maintenance. 

While most recent issues with LibraryAware are resolved.  Some customers are seeing metrics delayed in loading in the site.  Also some users are noting lower quality images when downloading files.  

We have received reports from customers of performance issues today.  Our developers are investigating.  The issues appear intermittent.  We are very sorry for the inconvenience.

Posting to twitter has been disabled.  If you have any questions or concerns please contact us at libraryaware@ebsco.com.

Twitter (now known as X) continues to cause technical issues, resulting in failed posts for LibraryAware customers. From what we’ve read in user forums, we’re not alone. Twitter (X) has become an unreliable social media channel for us to connect with, and we do not want to continue to put our customers’ posts at risk.

Effective 8/16/23, we will turn off the Twitter integration in LibraryAware to disable future posts. Any Twitter posts scheduled by 8/15/23, including those scheduled for 8/16/23 or after, will remain scheduled, though they may fail and cannot be reposted through LibraryAware. We have emailed customers that have recently posted to Twitter through LibraryAware about this change. If you have questions or concerns, please use the Live Chat feature in LibraryAware or email us at libraryaware@ebsco.com.

You will still be able to create items in LibraryAware and post the image of that item to Twitter if you wish

We are hearing from a few customers that their posts to Twitter are failing due to a change Twitter made after we released our recent fix. We believe this is isolated to customers who recently reauthenticated. If you run into an issue, please email libraryaware@ebsco.com or use the Live Chat feature. In the meantime, our developers are actively working to resolve this issue. 

We have implemented a fix so that Twitter will accept posts from our servers. However, posts scheduled before Wednesday, July 19, 2023, may fail. Please reschedule them after your pages have been reauthorized.

ACTION NEEDED: To continue posting to Twitter, your library must reauthorize LibraryAware to post to your Twitter account as soon as possible. Any accounts not reauthorized will be listed as invalid. NOTE: This may only be done by the person who is an administrator both in LibraryAware and for your organization’s Twitter account(s). To start the reauthorization, follow the steps at REAUTHORIZE A TWITTER ACCOUNT. 

The development work needed to allow posting to Twitter will be released tomorrow, July 19, at 8:30 a.m. ET. You may continue working in LibraryAware during this time. Remember to reauthorize your Twitter account after this fix goes live tomorrow. Find out how to do that. Watch this page for any updates. 

Twitter continues to not accept posts from our servers.  We are finishing a fix which we hope to push live Tuesday July 18th.  Please refrain from posting to twitter till then.  Once our fix is live, customers will likely need to reauthorize their twitter account.  We are very sorry for the inconvenience.

We are actively investigating an issue causing Twitter posts to fail. Please delay posting to Twitter until the issue is resolved. We apologize for the inconvenience.

LibraryAware's performance has stabilized. We do not expect customers to experience any issues; however, please use live chat or email us at libraryaware@ebsco.com if you spot a problem. Thank you for your patience. 

The Drag&Drop email editor will be unavailable Saturday (6/17) 10-11am Eastern. Scheduled emails are not affected.

We are aware that posts to Twitter are failing and are working toward a fix as quickly as possible. We will update everyone when this issue is resolved, and we apologize for any inconvenience.

The issue saving in the drag & drop email editor is resolved.  We apologize for any inconvenience the issue caused.

Our cover image vendor, Baker&Taylor, has informed us that the intermittent issue of some cover images being slow to load or not loading at all has been resolved.  We have had some cases where a customer had to go back into an effected item, edit and save it for all images to load properly.  If you notice any issues please write to us at libraryaware@ebsco.com.

Our cover image vendor, Baker&Taylor is having issues delivering cover images.  We have reached out to them about the issue and apologize for any inconvenience.  

Earlier today (starting around 8am Eastern) we had reports of cover images from Baker&Taylor either being slow to load or not loading at all.  This was across all EBSCO products. Baker&Taylor resolved the issue and we are sorry for the inconvenience.  If you have any questions or concerns please reach out to us at libraryaware@ebsco.com

Facebook requested some changes to LibraryAware's posting integration. We have made all the changes requested and are waiting on verification from Facebook, which may affect LibraryAware's ability to post to your Facebook pages starting Sunday, 2/12. We strongly recommend not scheduling posts after 2/11, and posts scheduled for 2/12 or later may fail. Unfortunately we do not have a firm date when normal posting can resume, and we apologize sincerely for any inconvenience. We are contacting customers with scheduled posts and those who regularly post to Facebook. Watch this page for daily status updates, and we will announce when posting to Facebook can resume. 

Our cover image vendor has confirmed that the intermittent issue with book jackets not loading in LibraryAware items is now resolved. Should you experience any problems with book jackets, please start a Live Chat in LibraryAware or email us at libraryaware@ebsco.com.

Our cover image vendor has informed us that the issue causing global outage of cover images displaying has been resolved.  We are still checking to see if the intermittent issue of some images not loading in LibraryAware items is fully resolved.   

Also, we apologize for any old emails that were received the morning of 12/2/22. The emails were old test sends to LibraryAware users (not patrons) that were sent in error when a service was restarted in our delivery system. We are very sorry for the confusion and frustration this may have caused. We are taking steps to ensure this issue does not reoccur in the future

The LibraryAware deployment completed successfully.      

During the maintenance, you will not be able to log in, but all previously posted content will remain available online. E-blasts, newsletters and social media posts scheduled during the release window will be sent as scheduled, though they may be delayed by a few minutes, and you are welcome to adjust schedules any time before the maintenance begins.

When the system maintenance has completed, you will be able to log in as usual.

 If you have any questions, please don't hesitate to reach out to us at libraryaware@ebsco.com.