Here are status updates on 2 issues recently reported by LibraryAware users:
• Bulk subscriber imports: Bulk subscriber imports are successfully completing now. Though the bulk import form may continue to show users the “working” spinner, you can check your bulk upload history to verify that any bulk import finished processing.
• Metrics availability: Metrics for your LibraryAware communications are appearing, though on about a 24-hour delay. We are still actively working on getting them current and will provide an update as soon as one is available.
July 24, 2020
Emails stalled earlier today, now sending as scheduled
July 23, 2020
Metrics not appearing and some bulk upload errors
NextReads newsletters affected by shifting publication dates
Continue to send out your NextReads newsletters as another form of online communication to your patrons.
Communicating with your patrons about COVID-19
LibraryAware has tools to help you communicate about the impact of COVID-19 on your library.
Progress in Fixing Book Jackets Not Displaying
We continue to work with our vendor on the issue of book jackets not displaying. There have been some improvements and most book jackets are now displaying. Newer titles seem to be working as expected, while others continue to have intermittent issues.
Please continue to send us screenshots or examples of what you’re experiencing so we can help our partner diagnose the problem. To manually add in book jacket images, follow the steps outlined here.
Please feel confident that the draft NextReads newsletters you received in your queue on or after March 9 will include book jackets that will reliably show up when patrons receive the newsletter.