Status of LibraryAware
March 28, 2023
The LibraryAware deployment completed successfully.
March 24, 2023
LibraryAware will have system maintenance with downtime on Tuesday, March 28,2023, starting at 8:30 a.m. Eastern Daylight Time, and the system will be unavailable forapproximately 60 minutes. This maintenance will include various bug fixes and performance improvements.
During the maintenance, you will not be able to log in, but all previously posted content willremain available online. E-blasts, newsletters and social media posts scheduled during therelease window will be sent as scheduled, though they may be delayed by a few minutes,and you are welcome to adjust schedules any time before the maintenance begins.
When the system maintenance has completed, you will be able to log in as usual. If you have any questions, please don't hesitate to reach out to us atlibraryaware@ebsco.com.
March 21, 2023
Our cover image vendor, Baker&Taylor, was having an issue delivering some A/V cover images. While we thought they had fully addressed the issue, we continue to get examples from customers of A/V cover images that are not displaying. Until they can resolve the matter you can try searching for A/V titles by title or ISBN. The issue appears to be specific to covers associated with certain UPC values. We are awaiting an update from the vendor and are very sorry for any inconvenience this outage is causing.
February 21, 2023
Earlier today (starting around 8am Eastern) we had reports of cover images from Baker&Taylor either being slow to load or not loading at all. This was across all EBSCO products. Baker&Taylor resolved the issue and we are sorry for the inconvenience. If you have any questions or concerns please reach out to us at libraryaware@ebsco.com
February 11, 2023
Facebook has verified the changes requested to LibraryAware's posting integration. However, posts scheduled before today may fail starting Sunday, February 12. Please reschedule them after your pages have been reauthorized.ACTION NEEDED: To continue posting to Facebook, your library must reauthorize LibraryAware to post to your Facebook pages as soon as possible, preferably by February 13. Any pages not reauthorized will be listed as invalid. NOTE: This may only be done by the person who is an administrator both in LibraryAware and for your organization’s Facebook page(s). To start the reauthorization, follow these steps. For help, please use Live Chat in LibraryAware weekdays fro, 9 a.m. to 8 p.m. ET. You may also email us at libraryaware@ebsco.com.
February 10, 2023
Facebook requested some changes to LibraryAware's posting integration. We have made all the changes requested and are waiting on verification from Facebook, which may affect LibraryAware's ability to post to your Facebook pages starting Sunday, 2/12. We strongly recommend not scheduling posts after 2/11, and posts scheduled for 2/12 or later may fail. Unfortunately we do not have a firm date when normal posting can resume, and we apologize sincerely for any inconvenience. We are contacting customers with scheduled posts and those who regularly post to Facebook. Watch this page for daily status updates, and we will announce when posting to Facebook can resume.
February 7, 2023
LibraryAware will have system maintenance with downtime on Thursday, February 9, starting at 8:30 a.m. Eastern Time, and the system will be unavailable for approximately 60 minutes while we update LibraryAware’s integration with Facebook. During the maintenance on Thursday, you will not be able to log in to LibraryAware, but all previously posted content will remain available online. E-blasts, newsletters and social media posts scheduled during the release window will be sent as scheduled, though they may be delayed by a few minutes, and you are welcome to adjust schedules any time before the maintenance begins.
This page will be updated throughout the process. When the system maintenance has been completed, you will be able to log in as usual.
February 7, 2023
ACTION NEEDED: If you use LibraryAware to post messages to Facebook, you will need to re-authorize LibraryAware to do so by Monday, February 13, 2023 to avoid posting disruptions. The re-authorization may only be done by a person who is an administrator both in LibraryAware and for your organization’s Facebook page(s).
There will be prompts in the system starting Thursday, February 9, to walk you through the re-authorization process. Or you can get started Thursday by navigating in LibraryAware to Admin>Account Management>Social Accounts to re-authorize. Need additional help? See Facebook Settings on this help page or use Live Chat in LibraryAware.
If you have any questions, please don't hesitate to reach out to us at libraryaware@ebsco.com. We are also happy to help via LibraryAware’s live chat service before and after the downtime maintenance.
December 8, 2022
Our cover image vendor has confirmed that the intermittent issue with book jackets not loading in LibraryAware items is now resolved. Should you experience any problems with book jackets, please start a Live Chat in LibraryAware or email us at libraryaware@ebsco.com.
December 2, 2022
Our cover image vendor has informed us that the issue causing global outage of cover images displaying has been resolved. We are still checking to see if the intermittent issue of some images not loading in LibraryAware items is fully resolved.
Also, we apologize for any old emails that were received the morning of 12/2/22. The emails were old test sends to LibraryAware users (not patrons) that were sent in error when a service was restarted in our delivery system. We are very sorry for the confusion and frustration this may have caused. We are taking steps to ensure this issue does not reoccur in the future
November 30, 2022
Update re: Book jacket images not loading properlyThe week of 11/21 our cover image vendor was experiencing network issues that prevented the serving of cover images across our product line. This is was resolved however we continued to have an intermittent display issue for some items created in LibraryAware, but as of 11/30 the full lack of cover images has reappeared. We are in communication with the vendor and hope to have an update soon
November 30, 2022
Update re: Book jacket images not loading properlyLibraryAware's book jacket vendor is continuing to work on a solution.In the meantime, If you notice that some of your book jacket images are not displaying, try this: open the newsletter or e-blast, click SAVE, then close. The jacket images should appear in new sends as well as previously sent issues when the recipient clicks the "view online" link.We will provide further updates as we have them.
November 19, 2022
LibraryAware’s book jacket vendor is having intermittent issues, causing some book jacket images to not load properly. Note: While the image may not be displaying, the link to the item in your catalog is unaffected. The vendor is actively working to resolve the issue. In the meantime, you may wish to manually add in book jackets. It can be done in just five quick steps.We will provide further updates as we have them.
June 15, 2022
The LibraryAware deployment completed successfully.
June 13, 2022
LibraryAware will have system maintenance with downtime on Wednesday, 6/15, starting at 8:30am Eastern Time, and the system will be unavailable for approximately 60 minutes. You can view our Status of LibraryAware page for progress updates throughout the process.This maintenance will include various bug fixes and performance improvements.During the maintenance, you will not be able to log in, but all previously posted content will remain available online. E-blasts, newsletters, and social media posts scheduled during the release window will be sent. However, they may be delayed by a few minutes, and you are welcome to adjust schedules any time before the maintenance begins.
When the system maintenance has been completed, you will be able to log in as usual.
If you have any questions, please don't hesitate to reach out to us at libraryaware@ebsco.com.
May 18, 2022
The LibraryAware deployment completed successfully.
May 16, 2022
LibraryAware will have system maintenance with downtime on Wednesday, May 18, 2022, starting at 8:30 a.m. Eastern Time, and the system will be unavailable for approximately 60 minutes.This maintenance will include various bug fixes and performance improvements.During the maintenance, you will not be able to log in, but all previously posted content will remain available online. E-blasts, newsletters, and social media posts scheduled during the release window will be sent. However, they may be delayed by a few minutes, and you are welcome to adjust schedules any time before the maintenance begins.
When the system maintenance has been completed, you will be able to log in as usual.
If you have any questions, please don't hesitate to reach out to us at libraryaware@ebsco.com.
May 5, 2022
The countdown timer is temporarily unavailable in the new Drag & Drop Email Editor. We are working to get it back online just as soon as possible.If you have any questions, please don't hesitate to reach out to us at libraryaware@ebsco.com.
April 28, 2022
New Drag & Drop Email Editor is LiveWe're thrilled to introduce the new Drag & Drop Email Editor in LibraryAware! This new editor makes creating emails so much faster and easier than ever before. And yes, there’s an undo button and several other features you told us you wanted, so check it out. Learn more in this blog post or jump to our landing page with tutorials and tips for getting started.
April 4, 2022
The LibraryAware deployment completed successfully.
April 1, 2022
LibraryAware will
have system maintenance with downtime on Monday, April 4,2022, starting at 8:30
a.m. Eastern Standard Time. The system will be unavailable for approximately 60
minutes.
This maintenance will include various bug
fixes and performance improvements.
During the maintenance, you will not be able to log in, but all previously posted content will remain available online. E-blasts, newsletters and social media posts scheduled during the release window will be sent as scheduled, though they may be delayed by a few minutes, and you are welcome to adjust schedules any time before the maintenance begins.
When the system maintenance has completed,
you will be able to log in as usual.
If you have any questions, please don't hesitate to reach out to us at libraryaware@ebsco.com.
February 2, 2022
The LibraryAware deployment completed successfully.
January 31, 2022
LibraryAware will have system maintenance with downtime on Wednesday, February 2,
2022, starting at 8:30 a.m. Eastern Standard Time, and the system will be unavailable for
approximately 60 minutes.
2022, starting at 8:30 a.m. Eastern Standard Time, and the system will be unavailable for
approximately 60 minutes.
This maintenance will include various bug fixes and performance improvements.
During the maintenance, you will not be able to log in, but all previously posted content will
remain available online. E-blasts, newsletters and social media posts scheduled during the
release window will be sent as scheduled, though they may be delayed by a few minutes,
and you are welcome to adjust schedules any time before the maintenance begins.
When the system maintenance has completed, you will be able to log in as usual.
If you have any questions, please don't hesitate to reach out to us at
libraryaware@ebsco.com.
During the maintenance, you will not be able to log in, but all previously posted content will
remain available online. E-blasts, newsletters and social media posts scheduled during the
release window will be sent as scheduled, though they may be delayed by a few minutes,
and you are welcome to adjust schedules any time before the maintenance begins.
When the system maintenance has completed, you will be able to log in as usual.
If you have any questions, please don't hesitate to reach out to us at
libraryaware@ebsco.com.
January 28
We are happy to report that the intermittent issue causing some book jackets to not load properly has been resolved.
January 27, 2022
LibraryAware’s book jacket vendor is having intermittent issues, causing some book jacket images to not load properly. Note: While the image may not be displaying, the link to the item in your catalog is unaffected. The vendor is actively working to resolve the issue. In the meantime, you may wish to manually add in book jackets. It can be done in just five quick steps.
We will provide further updates as we have them.
Sincerely,
Your LibraryAware Team
January 25, 2022
We are aware of intermittent issues with book jackets not being displayed and will provide updates as we have them. We sincerely apologize for the inconvenience.
October 29, 2021
Our connection to Facebook has been restored. Due to Facebook's updated security measures, account Administrators will have to re-establish your Facebook account in LibraryAware. Steps to do so are found at this document.
Since social media posts are often time-sensitive, we will not automatically reprocess posts from during the outage, though you are welcome to repost them. Just follow these steps to repost:
Click on Reports
Click on Schedule and find the failed post that you want to repost. You'll see a red exclamation point and "Failed on:" to the far right of the failed post.
Click the Retry link, then click "Retry Post" and your item will be posted.
We know how inconvenient it was while we were not connected to Facebook, and we sincerely apologize for that. Please know that we've taken steps to make sure this doesn't happen again.
Thank you for what you're doing every day for readers everywhere.
Sincerely,
Your LibraryAware Team
Thank you for what you're doing every day for readers everywhere.
Sincerely,
Your LibraryAware Team
October 28, 2021
We are actively troubleshooting issues related to posting messages to Facebook and will provide updates as we have them. Sincerest apologies for any inconvenience.
October 27, 2021
LibraryAware can now successfully process posts to Facebook. However, once the issue was resolved all customer connections were removed. We are working with Facebook on that and hopefully will not need customers to take any action. We sincerely apologize for the inconvenience.
September 1, 2021
The LibraryAware deployment completed successfully.
July 22, 2021
The LibraryAware deployment completed successfully.
June 30, 2021
The LibraryAware deployment completed successfully.
May 19, 2021
The LibraryAware deployment completed successfully.
May 18, 2021
LibraryAware will
have system maintenance with downtime on Wednesday, May 19, 2021, starting
at 8:30 a.m. Eastern Standard Time, and the system will be unavailable for
approximately 30 minutes.
During the maintenance, you will not be able to log in, but all previously posted content will remain available online. E-blasts, newsletters and social media posts scheduled during the release window will be sent as scheduled, though they may be delayed by a few minutes, and you are welcome to adjust schedules any time before the maintenance begins.
During the maintenance, you will not be able to log in, but all previously posted content will remain available online. E-blasts, newsletters and social media posts scheduled during the release window will be sent as scheduled, though they may be delayed by a few minutes, and you are welcome to adjust schedules any time before the maintenance begins.
This system maintenance was completed at 9:00am EST on Wednesday, May 19, 2021. You can login to LibraryAware now.
April 2, 2021
There was a performance issue this morning in LibraryAware that has been resolved as of this time.
March 31, 2021
LibraryAware update is complete
March 30, 2021
LibraryAware update Wednesday starting at 8:30am EST
There will be an update to LibraryAware on Wednesday, March 31 starting at 8:30 am EST. You will be able to login to LibraryAware, and all previously posted content will remain available online. Previously scheduled emails will be sent as scheduled, though they may be delayed by a few minutes. You can adjust the delivery time of posts before the update begins. If you have any questions, please use the live chat feature or contact us at libraryaware@ebsco.com.
There will be an update to LibraryAware on Wednesday, March 31 starting at 8:30 am EST. You will be able to login to LibraryAware, and all previously posted content will remain available online. Previously scheduled emails will be sent as scheduled, though they may be delayed by a few minutes. You can adjust the delivery time of posts before the update begins. If you have any questions, please use the live chat feature or contact us at libraryaware@ebsco.com.