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Status of LibraryAware


May 29,2024  

Update on Facebook posting

The issue with posting to Facebook has been resolved.   We thank you for your patience.


May 29,2024
Issues impacting the ability to post to Facebook from LibraryAware expect to be resolved today.  We thank you for your patience.

May 3, 2024  

Update on metrics

Our development team has finished updating metrics from May 1 at noon EDT forward.  As noted in an earlier update, we will not be able to restore metrics data from Saturday, April 27, at 2 p.m. EDT through Wednesday, May 1, at noon EDT.  


May 3, 2024

Performance issues appear to be completely resolved. 

If you experience any new performance issues, try refreshing the page. If the problem persists, please contact us at libraryaware@ebsco.com.

Update on metrics

Our development team has confirmed we are able to provide metrics as of May 1 at noon EDT and have begun updating reports in LibraryAware. This is an ongoing, manual process and we don't have an estimate at this time of how quickly reports will be finalized. As noted in an earlier update, we will not be able to restore metrics data from Saturday, April 27, at 2 p.m. EDT through Wednesday, May 1, at noon EDT.  

May 2, 2024

Update on metrics

As of yesterday afternoon metrics were being generated, but they are not yet visible in reports. Please know that we are working on it.  


May 2, 2024

Performance issues are improving

We are pleased to report that we are seeing fewer incidences of slowdowns in LibraryAware. Our team has identified the root cause and is working on solutions. We truly appreciate your patience during this time.

Metrics were not recorded

We have learned that due to a situation beyond our control, metrics were not generated or recorded from April 27 through May 1. Unfortunately, there is no way to correct this. We apologize for any inconvenience this may cause. 
 
May 1, 2024
Some customers are reporting not seeing up-to-date email metrics. We believe it's related to the intermittent performance issues from earlier this week. Thank you for your patience as our development team looks into this. 

April 30, 2024
We are still hearing of some intermittent issues with LibraryAware pages not loading or loading slowly. Please know we continue to investigate the root cause and will keep you updated. 

April 29, 2024
Some customers are experiencing intermittent issues with LibraryAware pages not loading or loading slowly. Refreshing the page and/or logging out and back in may help.  

April 29, 2024
On Friday (4/26) and Saturday (4/27) EBSCO experienced some back-end issues that impacted LibraryAware. We are happy to report that LibraryAware is back online. We are currently monitoring the situation. If you see any issues please contact us at libraryaware@ebsco.com.Thank you for your patience. We apologize for any inconvenience.   

March 13th, 2024
The scheduled update completed successfully.

March 11th, 2024
LibraryAware will be offline starting 7am Eastern Wednesday 3/13 for a software update

March 4th, 2024
We've resolved the issue affecting your ability to save new drag & drop e-blasts.  If you have any issues please reach out at libraryaware@ebsco.com.

February 8th, 2024
We have reports that users are sometimes having trouble saving in our Drag&Drop email editor. Our developers are working on a permanent fix and we apologize for any inconvenience. We strongly recommend you do an initial save before making ANY edits to your item. Some users have been able to work around the issue by clicking the "save" button a second time.

February 5th, 2024
Some users reported experiencing intermittent slow loading of pages in LibraryAware, notably early morning on Mondays.  If you see slow performance, please write in to us at libraryaware@Ebsco.com

January 31st, 2024
We have reports that users are sometimes having trouble saving in our Drag&Drop email editor. Our developers are investigating and we apologize for any inconvenience. Some users have been able to work around the issue by clicking the "save" button a second time.  

January 25th, 2024
We have reviewed the new bulk email sender requirements from Gmail and Yahoo! and are already meeting or exceeding most of them. There are a couple of updates we need to make, namely the introduction of single-click unsubscribe, and development work is already underway. Work will be completed well before either provider begins enforcing their new requirements.  

October 4, 2023
A fix for the delay in metrics loading in LibraryAware has been deployed.  

September 27, 2023
There is still a delay in metrics loading in LibraryAware.  It is being worked as a top priority and we apologize for the inconvenience.

September 25, 2023
LibraryAware will be unavailable for about an hour Wed., Sept. 26 starting at 8:30 a.m. ET for maintenance. 

September 22, 2023
While most recent issues with LibraryAware are resolved.  Some customers are seeing metrics delayed in loading in the site.  Also some users are noting lower quality images when downloading files.  

September 15, 2023
Starting Monday 9/11, LibraryAware users encountered a variety of intermittent issue. Some issues are still being monitored, but if your issues specific to general performance (e.g. page content loading), image rendering, and .pdf generation those problems should all be resolved. Please write to us at libraryaware@ebsco.com if you feel otherwise. We are very sorry for the inconvenience.  Other issues continue to be monitored.

September 13, 2023
While general performance issues have abated, we are still getting occasional reports of intermittent issues.  These issues include thumbnail images not loading or loading slowly, .pdfs not generating, trouble with uploading images).  Again, these issues are intermittent and may resolve after page refreshes.

Unrelated to the above, around 12:30 Eastern our cover image vendor, Baker&Taylor, started having issues which was preventing/delaying cover images to load.  We have been told this issue is fully resolved.

September 11, 2023
We have received reports from customers of performance issues today.  Our developers are investigating.  The issues appear intermittent.  We are very sorry for the inconvenience.


August 18, 2023
Posting to twitter has been disabled.  If you have any questions or concerns please contact us at libraryaware@ebsco.com.

August 14, 2023

Twitter (now known as X) continues to cause technical issues, resulting in failed posts for LibraryAware customers. From what we’ve read in user forums, we’re not alone. Twitter (X) has become an unreliable social media channel for us to connect with, and we do not want to continue to put our customers’ posts at risk.

Effective 8/16/23, we will turn off the Twitter integration in LibraryAware to disable future posts. Any Twitter posts scheduled by 8/15/23, including those scheduled for 8/16/23 or after, will remain scheduled, though they may fail and cannot be reposted through LibraryAware. We have emailed customers that have recently posted to Twitter through LibraryAware about this change. If you have questions or concerns, please use the Live Chat feature in LibraryAware or email us at libraryaware@ebsco.com.

You will still be able to create items in LibraryAware and post the image of that item to Twitter if you wish


July 31, 2023
We are hearing from a few customers that their posts to Twitter are failing due to a change Twitter made after we released our recent fix. We believe this is isolated to customers who recently reauthenticated. If you run into an issue, please email libraryaware@ebsco.com or use the Live Chat feature. In the meantime, our developers are actively working to resolve this issue. 

July 19, 2023
We have implemented a fix so that Twitter will accept posts from our servers. However, posts scheduled before Wednesday, July 19, 2023, may fail. Please reschedule them after your pages have been reauthorized.

ACTION NEEDED: To continue posting to Twitter, your library must reauthorize LibraryAware to post to your Twitter account as soon as possible. Any accounts not reauthorized will be listed as invalid. NOTE: This may only be done by the person who is an administrator both in LibraryAware and for your organization’s Twitter account(s). To start the reauthorization, follow the steps at REAUTHORIZE A TWITTER ACCOUNT

July 18, 2023
The development work needed to allow posting to Twitter will be released tomorrow, July 19, at 8:30 a.m. ET. You may continue working in LibraryAware during this time. Remember to reauthorize your Twitter account after this fix goes live tomorrow. Find out how to do that. Watch this page for any updates. 

July 13, 2023
Twitter continues to not accept posts from our servers.  We are finishing a fix which we hope to push live Tuesday July 18th.  Please refrain from posting to twitter till then.  Once our fix is live, customers will likely need to reauthorize their twitter account.  We are very sorry for the inconvenience.

July 11, 2023
We are actively investigating an issue causing Twitter posts to fail. Please delay posting to Twitter until the issue is resolved. We apologize for the inconvenience.

July 6, 2023
LibraryAware's performance has stabilized. We do not expect customers to experience any issues; however, please use live chat or email us at libraryaware@ebsco.com if you spot a problem. Thank you for your patience. 

July 5, 2023
LibraryAware is experiencing intermittent performance issues. Our team is actively investigating the cause. We apologize for the inconvenience.

June 15, 2023
The Drag&Drop email editor will be unavailable Saturday (6/17) 10-11am Eastern. Scheduled emails are not affected.

May 22, 2023
LibraryAware is now successfully posting messages to Twitter.  

May 22, 2023
We are aware that posts to Twitter are failing and are working toward a fix as quickly as possible. We will update everyone when this issue is resolved, and we apologize for any inconvenience.

May 5, 2023
The issue saving in the drag & drop email editor is resolved.  We apologize for any inconvenience the issue caused.

May 2, 2023
Our cover image vendor, Baker&Taylor, has informed us that the intermittent issue of some cover images being slow to load or not loading at all has been resolved.  We have had some cases where a customer had to go back into an effected item, edit and save it for all images to load properly.  If you notice any issues please write to us at libraryaware@ebsco.com.

May 1, 2023
Our cover image vendor, Baker&Taylor is having issues delivering cover images.  We have reached out to them about the issue and apologize for any inconvenience.  

March 28, 2023
The LibraryAware deployment completed successfully. 

March 24, 2023
LibraryAware will have system maintenance with downtime on Tuesday, March 28,2023, starting at 8:30 a.m. Eastern Daylight Time, and the system will be unavailable forapproximately 60 minutes.  This maintenance will include various bug fixes and performance improvements.

During the maintenance, you will not be able to log in, but all previously posted content willremain available online. E-blasts, newsletters and social media posts scheduled during therelease window will be sent as scheduled, though they may be delayed by a few minutes,and you are welcome to adjust schedules any time before the maintenance begins.

When the system maintenance has completed, you will be able to log in as usual. If you have any questions, please don't hesitate to reach out to us atlibraryaware@ebsco.com.


March 21, 2023
Our cover image vendor, Baker&Taylor, was having an issue delivering some A/V cover images. While we thought they had fully addressed the issue, we continue to get examples from customers of A/V cover images that are not displaying. Until they can resolve the matter you can try searching for A/V titles by title or ISBN. The issue appears to be specific to covers associated with certain UPC values. We are awaiting an update from the vendor and are very sorry for any inconvenience this outage is causing.

February 21, 2023
Earlier today (starting around 8am Eastern) we had reports of cover images from Baker&Taylor either being slow to load or not loading at all.  This was across all EBSCO products. Baker&Taylor resolved the issue and we are sorry for the inconvenience.  If you have any questions or concerns please reach out to us at libraryaware@ebsco.com

February 11, 2023
Facebook has verified the changes requested to LibraryAware's posting integration. However, posts scheduled before today may fail starting Sunday, February 12. Please reschedule them after your pages have been reauthorized.

ACTION NEEDED: To continue posting to Facebook, your library must reauthorize LibraryAware to post to your Facebook pages as soon as possible, preferably by February 13. Any pages not reauthorized will be listed as invalid. NOTE: This may only be done by the person who is an administrator both in LibraryAware and for your organization’s Facebook page(s). To start the reauthorization, follow these steps. For help, please use Live Chat in LibraryAware weekdays fro, 9 a.m. to 8 p.m. ET. You may also email us at libraryaware@ebsco.com.

February 10, 2023
Facebook requested some changes to LibraryAware's posting integration. We have made all the changes requested and are waiting on verification from Facebook, which may affect LibraryAware's ability to post to your Facebook pages starting Sunday, 2/12. We strongly recommend not scheduling posts after 2/11, and posts scheduled for 2/12 or later may fail. Unfortunately we do not have a firm date when normal posting can resume, and we apologize sincerely for any inconvenience. We are contacting customers with scheduled posts and those who regularly post to Facebook. Watch this page for daily status updates, and we will announce when posting to Facebook can resume. 
  

February 7, 2023

LibraryAware will have system maintenance with downtime on Thursday, February 9, starting at 8:30 a.m. Eastern Time, and the system will be unavailable for approximately 60 minutes while we update LibraryAware’s integration with Facebook. During the maintenance on Thursday, you will not be able to log in to LibraryAware, but all previously posted content will remain available online. E-blasts, newsletters and social media posts scheduled during the release window will be sent as scheduled, though they may be delayed by a few minutes, and you are welcome to adjust schedules any time before the maintenance begins.

This page will be updated throughout the process. When the system maintenance has been completed, you will be able to log in as usual.

February 7, 2023

ACTION NEEDED: If you use LibraryAware to post messages to Facebook, you will need to re-authorize LibraryAware to do so by Monday, February 13, 2023 to avoid posting disruptions. The re-authorization may only be done by a person who is an administrator both in LibraryAware and for your organization’s Facebook page(s). 

There will be prompts in the system starting Thursday, February 9, to walk you through the re-authorization process. Or you can get started Thursday by navigating in LibraryAware to Admin>Account Management>Social Accounts to re-authorize. Need additional help? See Facebook Settings on this help page or use Live Chat in LibraryAware. 

If you have any questions, please don't hesitate to reach out to us at libraryaware@ebsco.com. We are also happy to help via LibraryAware’s live chat service before and after the downtime maintenance.

December 8, 2022
Our cover image vendor has confirmed that the intermittent issue with book jackets not loading in LibraryAware items is now resolved. Should you experience any problems with book jackets, please start a Live Chat in LibraryAware or email us at libraryaware@ebsco.com.

December 2, 2022
Our cover image vendor has informed us that the issue causing global outage of cover images displaying has been resolved.  We are still checking to see if the intermittent issue of some images not loading in LibraryAware items is fully resolved.   

Also, we apologize for any old emails that were received the morning of 12/2/22. The emails were old test sends to LibraryAware users (not patrons) that were sent in error when a service was restarted in our delivery system. We are very sorry for the confusion and frustration this may have caused. We are taking steps to ensure this issue does not reoccur in the future

November 30, 2022
Update re: Book jacket images not loading properly
The week of 11/21 our cover image vendor was experiencing network issues that prevented the serving of cover images across our product line. This is was resolved however we continued to have an intermittent display issue for some items created in LibraryAware, but as of 11/30 the full lack of cover images has reappeared. We are in communication with the vendor and hope to have an update soon

November 30, 2022
Update re: Book jacket images not loading properly
LibraryAware's book jacket vendor is continuing to work on a solution. 

In the meantime,  If you notice that some of your book jacket images are not displaying, try this: open the newsletter or e-blast, click SAVE, then close. The jacket images should appear in new sends as well as previously sent issues when the recipient clicks the "view online" link.

We will provide further updates as we have them.

November 19, 2022
LibraryAware’s book jacket vendor is having intermittent issues, causing some book jacket images to not load properly. Note: While the image may not be displaying, the link to the item in your catalog is unaffected. The vendor is actively working to resolve the issue. In the meantime, you may wish to manually add in book jackets. It can be done in just five quick steps. 

We will provide further updates as we have them.

June 15, 2022
    The LibraryAware deployment completed successfully.   

June 13, 2022
LibraryAware will have system maintenance with downtime on Wednesday, 6/15, starting at 8:30am Eastern Time, and the system will be unavailable for approximately 60 minutes. You can view our Status of LibraryAware page for progress updates throughout the process. 

This maintenance will include various bug fixes and performance improvements.

During the maintenance, you will not be able to log in, but all previously posted content will remain available online. E-blasts, newsletters, and social media posts scheduled during the release window will be sent. However, they may be delayed by a few minutes, and you are welcome to adjust schedules any time before the maintenance begins.

When the system maintenance has been completed, you will be able to log in as usual.

If you have any questions, please don't hesitate to reach out to us at libraryaware@ebsco.com.


May 18, 2022
    The LibraryAware deployment completed successfully.   

May 16, 2022
LibraryAware will have system maintenance with downtime on Wednesday, May 18, 2022, starting at 8:30 a.m. Eastern Time, and the system will be unavailable for approximately 60 minutes.

This maintenance will include various bug fixes and performance improvements.

During the maintenance, you will not be able to log in, but all previously posted content will remain available online. E-blasts, newsletters, and social media posts scheduled during the release window will be sent. However, they may be delayed by a few minutes, and you are welcome to adjust schedules any time before the maintenance begins.

When the system maintenance has been completed, you will be able to log in as usual.

If you have any questions, please don't hesitate to reach out to us at libraryaware@ebsco.com.



May 5, 2022
The countdown timer is temporarily unavailable in the new Drag & Drop Email Editor. We are working to get it back online just as soon as possible.   
If you have any questions, please don't hesitate to reach out to us at libraryaware@ebsco.com.


April 28, 2022
New Drag & Drop Email Editor is Live 
We're thrilled to introduce the new Drag & Drop Email Editor in LibraryAware! This new editor makes creating emails so much faster and easier than ever before. And yes, there’s an undo button and several other features you told us you wanted, so check it out. Learn more in this blog post or jump to our landing page with tutorials and tips for getting started.  


April 4, 2022  
The LibraryAware deployment completed successfully.      



April 1, 2022
LibraryAware will have system maintenance with downtime on Monday, April 4,2022, starting at 8:30 a.m. Eastern Standard Time. The system will be unavailable for approximately 60 minutes. 

This maintenance will include various bug fixes and performance improvements.

During the maintenance, you will not be able to log in, but all previously posted content will remain available online. E-blasts, newsletters and social media posts scheduled during the release window will be sent as scheduled, though they may be delayed by a few minutes, and you are welcome to adjust schedules any time before the maintenance begins.

When the system maintenance has completed, you will be able to log in as usual.

 If you have any questions, please don't hesitate to reach out to us at libraryaware@ebsco.com.


February 2, 2022
  The LibraryAware deployment completed successfully.    


January 31, 2022
LibraryAware will have system maintenance with downtime on Wednesday, February 2,
2022, starting at 8:30 a.m. Eastern Standard Time, and the system will be unavailable for
approximately 60 minutes. 

This maintenance will include various bug fixes and performance improvements.

During the maintenance, you will not be able to log in, but all previously posted content will
remain available online. E-blasts, newsletters and social media posts scheduled during the
release window will be sent as scheduled, though they may be delayed by a few minutes,
and you are welcome to adjust schedules any time before the maintenance begins.

When the system maintenance has completed, you will be able to log in as usual.

If you have any questions, please don't hesitate to reach out to us at
libraryaware@ebsco.com.



January 28
We are happy to report that the intermittent issue causing some book jackets to not load properly has been resolved.


January 27, 2022
LibraryAware’s book jacket vendor is having intermittent issues, causing some book jacket images to not load properly. Note: While the image may not be displaying, the link to the item in your catalog is unaffected. The vendor is actively working to resolve the issue. In the meantime, you may wish to manually add in book jackets. It can be done in just five quick steps. 

We will provide further updates as we have them.

Sincerely,
Your LibraryAware Team


January 25, 2022
We are aware of intermittent issues with book jackets not being displayed and will provide updates as we have them. We sincerely apologize for the inconvenience.


October 29, 2021
Our connection to Facebook has been restored. Due to Facebook's updated security measures, account Administrators will have to re-establish your Facebook account in LibraryAware. Steps to do so are found at this document. 

Since social media posts are often time-sensitive, we will not automatically reprocess posts from during the outage, though you are welcome to repost them. Just follow these steps to repost:
Click on Reports
Click on Schedule and find the failed post that you want to repost. You'll see a red exclamation point and "Failed on:" to the far right of the failed post. 
Click the Retry link, then click "Retry Post" and your item will be posted. 
We know how inconvenient it was while we were not connected to Facebook, and we sincerely apologize for that. Please know that we've taken steps to make sure this doesn't happen again.

Thank you for what you're doing every day for readers everywhere.

Sincerely,

Your LibraryAware Team



October 28, 2021
We are actively troubleshooting issues related to posting messages to Facebook and will provide updates as we have them. Sincerest apologies for any inconvenience.

October 27, 2021 
LibraryAware can now successfully process posts to Facebook. However, once the issue was resolved all customer connections were removed.  We are working with Facebook on that and hopefully will not need customers to take any action. We sincerely apologize for the inconvenience.

September 1, 2021
The LibraryAware deployment completed successfully.  

July 22, 2021
The LibraryAware deployment completed successfully.

June 30, 2021
The LibraryAware deployment completed successfully.  

May 19, 2021
The LibraryAware deployment completed successfully.

May 18, 2021
LibraryAware will have system maintenance with downtime on Wednesday, May 19, 2021, starting at 8:30 a.m. Eastern Standard Time, and the system will be unavailable for approximately 30 minutes. 

During the maintenance, you will not be able to log in, but all previously posted content will remain available online. E-blasts, newsletters and social media posts scheduled during the release window will be sent as scheduled, though they may be delayed by a few minutes, and you are welcome to adjust schedules any time before the maintenance begins.

This system maintenance was completed at 9:00am EST on Wednesday, May 19, 2021.  You can login to LibraryAware now. 


April 2, 2021
There was a performance issue this morning in LibraryAware that has been resolved as of this time.  

March 31, 2021
LibraryAware update is complete

March 30, 2021
LibraryAware update Wednesday starting at 8:30am EST

There will be an update to LibraryAware on Wednesday, March 31 starting at 8:30 am EST. You will be able to login to LibraryAware, and all previously posted content will remain available online. Previously scheduled emails will be sent as scheduled, though they may be delayed by a few minutes. You can adjust the delivery time of posts before the update begins. If you have any questions, please use the live chat feature or contact us at libraryaware@ebsco.com.

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