Status of LibraryAware

October 28, 2020

LibraryAware update complete
The LibraryAware update is now complete and any emails that were pending during the update have been sent. 

All email metrics now current
Email metrics on recent sent emails are now displaying

October 26, 2020
LibraryAware Update Wednesday, October 28 at 8:30 am EDT - email service unavailable for about an hour

This Wednesday, October 28 starting at 8:30 AM EDT, there will be a LibraryAware update.

You will still be able to log into and use LibraryAware during the update but the email service will be disabled during the update, which we estimate will take about an hour to complete.

Scheduled email posts during this time period (and posts created to send immediately) will not be sent until the email service is restored. However, test posts and system emails will continue to send as normal. 

Investigating an issue with recent email metrics not displaying
We have noticed an issue with email metrics on recent sends not displaying. We are actively investigating the issue. 

October 20, 2020
Intermittent issues with book jackets resolved
You should not be experiencing issues with book jackets at this time. Please use Live Chat or email us at libraryaware@ebsco.com if you see jackets that are not loading properly. 

September 18, 2020
Intermittent issues with book jackets
We are aware of intermittent issues with book jackets not displaying. We are working closely with our vendor partner to restore images as quickly as possible.






 

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