10/17/18, 9:30 am ET:
We are aware of an issue affecting the availability of annotations for some book and audio-visual titles and are working to correct it as soon as possible. We experienced a similar, but different, issue several months ago, and a new issue has come up.
We recognize that this is a frustrating issue, and we sincerely apologize for any inconvenience. Please contact us at LibraryAware@ebsco.com
with any questions.