Reports – FAQs
How do I find the Reports section?
Can I export a report as a spreadsheet?
What is the Folder Schedule report?
What is the Folder Metrics report?
What is the Newsletter Send History report?
What is the Newsletter Subscription History report?
What is the Communication Summary report?
What are Unique Opens?
What are Unique Views?
What are Total Clicks?
What are Unique Clicks?
What are Individual Link Clicks?
What does Bounces measure?
What does Unsubscribes measure?
How do I find the Reports section?
In LibraryAware, select REPORTS from the navigation toolbar at the top of the screen.
When the Reports section opens, it will show the Folders Schedule. On the left you will see further reporting options.
Can I export a report as a spreadsheet?
Yes. At every report page, look for the Export Current Tab to CSV or Export to CSV button.
What is the Folder Schedule report?
The Folder Schedule report will show the schedule of all sent and scheduled publications for all of your organization’s active folders within the date range selected.
See the Folder Schedule help page for complete details.
See the Folder Schedule help page for complete details.
What is the Folder Metrics report?
The Folder Metrics report will provide you with an Overview for selected (or all) folders, and statistics on the various Item types/delivery channels in those folders during the selected date range.
What is the Newsletter Send History report?
The Newsletter Send History report will provide you with statistics for selected (or all) newsletter issues sent during the selected date range.
What is the Newsletter Subscription History report?
What is the Communication Summary report?
The Communication Summary report will list the total number of Items created, posted, or sent for the different Item types across the organization during the selected date range.
What are Unique Opens?
Unique Opens measures the number of individual subscribers that opened the email.
For example: If an email were opened 3 times by the same individual it would count as 3 total opens but 1 unique open.
For example: If an email were opened 3 times by the same individual it would count as 3 total opens but 1 unique open.
What are Unique Views?
Unique Views measures the number of individual subscribers that viewed the email online.
For example: If an email was viewed online 3 times by the same individual it would count as 3 total views but 1 unique view.
For example: If an email was viewed online 3 times by the same individual it would count as 3 total views but 1 unique view.
What are Total Clicks?
Total Clicks measures:
- The number of times links were clicked by an individual subscriber, including multiple clicks on a single link.
- The number of individual subscribers that viewed the email online.
What are Unique Clicks?
Unique Clicks measures the number of individual subscribers that clicked on links.
For example: If an individual clicked on 3 links it would count as 3 total clicks but 1 unique click.
For example: If an individual clicked on 3 links it would count as 3 total clicks but 1 unique click.
What are Individual Link Clicks?
Individual Link Clicks measures the number of links clicked by individual subscribers.
What does Bounces measure?
Bounces measures the number of subscribers that the email could not be delivered to. Bounces are classified as hard or soft bounces.
What does Unsubscribes measure?
Unsubscribes measures the number of subscribers that unsubscribed from your email communications susing the unsubscribe link at the bottom of the email.