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Social Media - FAQs

How do I connect LibraryAware to my library’s Facebook and Twitter accounts?

Can I connect LibraryAware to a Facebook profile rather than page?

Will LibraryAware ever post anything that my library has not created, to our Facebook account?

When I post to Facebook or Twitter, where will the post link to?

Why are social media links in LibraryAware shortened?



How do I connect LibraryAware to my library’s Facebook and Twitter accounts?


Only users with the Administrator user role can authorize your library’s Facebook and Twitter accounts to connect to LibraryAware. Here’s how.



Can I connect LibraryAware to a Facebook profile rather than page?


LibraryAware can only be connected to Facebook Pages, not Profiles or Groups. According to Facebook, Pages are places on Facebook where artists, public figures, businesses, brands, organizations, and nonprofits can connect with their fans or customers. See Facebook's Help Center for more information.



Will LibraryAware ever post anything that my library has not created, to our Facebook account?


No, only the LibraryAware users at your library with a user role of Publisher or Administrator will be able to post items to your Facebook or Twitter accounts. LibraryAware will never post anything to social media which your library has not scheduled.



When I post to Facebook or Twitter, where will the post link to?


When posting an item (widget, flyer, etc.) to Facebook or Twitter from LibraryAware, the default link is to a larger view of the item in a browser tab. You have the option of changing this link by clicking the Edit Link button on the Create Social Media page. We recommend editing the link to drive users to your library website, catalog, event calendar, or video.





Why are social media links in LibraryAware shortened?


When you share an Item from LibraryAware to social media, LibraryAware creates a permanent link to that Item using a short, social media-friendly URL. These persistent links allow us to track clicks on your Item so that you can view statistics for your posts.   

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