Social Media - FAQs
How do I choose the right widget template for my social media post?
How do I connect LibraryAware to my library’s Facebook page?
Only users with the Administrator user role can authorize your library’s Facebook page to connect to LibraryAware. Here’s how.
Can I connect LibraryAware to a Facebook profile rather than page?
LibraryAware can only be connected to Facebook Pages, not Profiles or Groups. According to Facebook, Pages are places on Facebook where artists, public figures, businesses, brands, organizations, and nonprofits can connect with their fans or customers. See Facebook's Help Center for more information.
How do I post to Facebook or Pinterest from LibraryAware
*To post to Facebook an Administrator on your account will first need to authorize your Facebook page.
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In LibraryAware, select the FOLDERS tab from the main navigation toolbar.
- Open the folder containing the item you want to post.
- Find the thumbnail of the item and hover over it to locate the three dots menu. Click on it to open sharing options.
- Select Share on Facebook or Share on Pinterest.
Will LibraryAware ever post anything that my library has not created, to our Facebook page?
No, only the LibraryAware users at your library with a user role of Publisher or Administrator will be able to post items to your Facebook page. LibraryAware will never post anything to social media which your library has not scheduled.
When I post to Facebook, where will the post link to?
When posting an item (widget, flyer, etc.) to Facebook from LibraryAware, the default link is to a larger view of the item in a browser tab. You have the option of changing this link by clicking the Edit Link button on the Create Social Media page. We recommend editing the link to drive users to your library website, catalog, event calendar, or video.
Why are social media links in LibraryAware shortened?
When you share an Item from LibraryAware to social media, LibraryAware creates a permanent link to that Item using a short, social media-friendly URL. These persistent links allow us to track clicks on your Item so that you can view statistics for your posts.
Can I post to Instagram or Twitter (X) from LibraryAware?
IMPORTANT NOTICE
Twitter (now known as X) continues to cause technical issues, resulting in failed posts for LibraryAware customers. From what we’ve read in user forums, we’re not alone. Twitter (X) has become an unreliable social media channel for us to connect with, and we do not want to continue to put our customers’ posts at risk.
Effective 8/16/23, we will turn off the Twitter integration in LibraryAware to disable future posts. Any Twitter posts scheduled by 8/15/23, including those scheduled for 8/16/23 or after, will remain scheduled, though they may fail and cannot be reposted through LibraryAware. We have emailed customers that have recently posted to Twitter through LibraryAware about this change. If you have questions or concerns, please use the Live Chat feature in LibraryAware or email us at libraryaware@ebsco.com.
You will still be able to create items in LibraryAware and post the image of that item to Twitter (X). Here's how to save your item as an image.
Twitter (now known as X) continues to cause technical issues, resulting in failed posts for LibraryAware customers. From what we’ve read in user forums, we’re not alone. Twitter (X) has become an unreliable social media channel for us to connect with, and we do not want to continue to put our customers’ posts at risk.
Effective 8/16/23, we will turn off the Twitter integration in LibraryAware to disable future posts. Any Twitter posts scheduled by 8/15/23, including those scheduled for 8/16/23 or after, will remain scheduled, though they may fail and cannot be reposted through LibraryAware. We have emailed customers that have recently posted to Twitter through LibraryAware about this change. If you have questions or concerns, please use the Live Chat feature in LibraryAware or email us at libraryaware@ebsco.com.
You will still be able to create items in LibraryAware and post the image of that item to Twitter (X). Here's how to save your item as an image.
While LibraryAware cannot be connected directly to your Instagram or Twitter (X) accounts, it's easy to save an item as an image to your computer. You can then post the image to Instagram or Twitter (X).
*We recommend using the 1:1 Widget templates to create graphics for Instagram and the 1:1 or 2:1 Widget templates to create graphicss for Twitter (X).
To save an item as an image (PNG) to your computer:
- In LibraryAware, select the FOLDERS tab from the main navigation toolbar.
- Open the folder containing the item you want to save as an image.
- Find the thumbnail of the item and hover over it to locate the three dots menu. Click on it to open sharing options.
- Select View Image.
- The Share this content page will open.
- Right click on the image and select Save image as...
- Navigate to the location on your computer you want to save to.
- Name and save the file.
How do I choose the right widget template for my social media post?
16:9… 1:1… 3:2… Confused? No problem! Our widget templates come in a variety of aspect ratios, and we’ve created this handy chart to help you choose the right template depending on your needs.
Pro tip! The 1:1 widget aspect ratio works great for most platforms. Try including 1:1 as part of the keywords in your template search. E.g. storytime 1:1